Refund Policy

1. The customer who has transferred the amount in advance (several months in advance) via the bank account (via the account of any Georgian bank registered in Georgia) and wants to terminate the service before the expiration of the service should incorporate the following circumstances:

1.1. Refunds will be transferred to the same account and deducted (service days, tax, bank transfer fee); they will be calculated depending on the termination date.

1.2. It is required to identify the payer to refund the money transferred via the bank account; the customer, in the name of whom the service is registered, must provide us with a scanned ID card and account number owned by him/her on the email address that is indicated in the contract or on the website (the same customer must be the owner of the account number, which they used to purchase the service and transfer the amount);

2. The customer who has the amount transferred in advance (several months in advance) via card (VISA / Mastercard) and wishes to terminate the service after a certain period will be refunded:

2.1. Refunds will be transferred to the same account and deducted (service days, tax, bank transfer fee); they will be calculated depending on the termination date.

2.2. It is required to identify the payer to refund the money transferred via the bank account; the customer, in the name of whom the service is registered, must provide us with a scanned ID card and account number owned by him/her on the email address that is indicated in the contract or on the website (the same customer must be the owner of the account number, which they used to purchase the service and transfer the amount); also, he/she must provide us with the first and last 4 figures of the VISA/Mastercard that was used during payment.

3. The customer who has transferred the amount in advance (several months in advance) via a bank account that is not registered in Georgia (via a non-resident bank account) and wants to terminate the service after a certain period, the amount will be refunded to his representative or his Georgian account.

3.1. Refunds to foreign accounts (non-resident bank accounts) are prohibited.

3.2. (In order to identify) It is required that the customer (in the name of whom the service is registered) provides us with a scanned: ID card, as well as the Georgian account number, which he / she must own.

3.2.1. If the customer does not have a Georgian account in any Georgian bank and wants to refund the amount transferred by him to the account of his authorized representative, it is required to write to us about it on the contact e-mail and provide us with a third party ID, as well as a Georgian bank account number.

4. The transferred amount will not be refunded to a person who violates any of the sub-sections of the "Terms and Conditions" ( https://fastcloud.ge/index.php?m=fastcloud_page&id=3), which will lead the hosting provision to terminate!

5. The period of refund procedures takes 5-7 working days from the receipt of documents via official e-mail and cancellation of the service.